Leisure Management System Update & FAQ’s - Monlife

Leisure Management System Update & FAQ’s

Important Notice: Leisure Management System Update and FAQ’s

Communication – 13th September 2022

Important Notice: Link to NEW Leisure Management System – Live Wed 14th Sept

Over the last few week’s we have been working on implementing the NEW Leisure Management System at our MonLife Active Leisure Centres. 

We are pleased to say that the link will be available for you to explore on Wednesday 14th September 2022 by clicking on the link below
https://monlife.legendonlineservices.co.uk/enterprise/account/login

Within this link you will be able to re-register your account if you have been a pay as you go or previous member up until the 1st of September 2022.

Once registration is complete you will be able to login to your online account to manage bookings and your membership profile or even set up a new MonLife Active membership.

Additionally, if you are a new to MonLife you can “Sign Up” as a free casual member, or purchase a new membership.

We have put together the following Online Guide to help you run through the process but if you have any issues please contact the relevant Leisure Centre.  https://www.monlife.co.uk/wp-content/uploads/2022/09/Guidlines-for-NEW-Online-Booking-System.pdf

As with all new systems we hope that everything run smoothly but please bear with us if we experience any technical issues.

I would also like to remind you that the Leisure Centres will be closed on Monday 19th September for the state funeral of Her Majesty The Queen.

Over the last few weeks as you are aware, we have been working on implementing the NEW Leisure Management System at our MonLife Active Leisure Centres.

This system will enhance your user experience and make managing your membership and bookings with us even easier. Please see below a list of Frequently Asked Questions that we will be updating as the project develops:

FAQ’s: Last updated 6th September 2022

How will the changes affect me from Tuesday 6th September?

From Tuesday 6th September this is the last day until the NEW system launches on the 14th September that you can book 7 days in advance.

This is also the day that the NEW Home Portal for Learn to Swim Customers was launched which you can access with your existing username and password by clicking on the link below https://monlifeswim.courseprogress.co.uk/

How will I be able to access the new system?

From the 14th September when you log into the NEW online portal that we will share you will see that it has a new appearance.  You will then Register to gain access to the new system using your email address that we have for you currently.  If you need to clarify or change your email address, then please contact the relevant Leisure Centre.  The link to the new system will be added here and shared with you via email and social media platforms closer to the date.  We will also be adding a guide shortly for you to follow.

How will this NEW system change the way I book Activities?

From the 14th September any bookings made will need to be paid for at the time of booking. 
Also, all customers, even if you have booked and paid for your activity online will need to register with your MonLife Card at reception before attending.  If you no longer have your card, then please visit reception where we can issue you with a new one.

Will there be any changes to class bookings?

We are implementing a class waiting list where if a class is full you can add yourself onto this list online and an automated email will be sent if a space becomes available.

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CUSTOMER COMMUNICATIONS – 1st August 2022

Dear Customer,

On behalf of everyone at MonLife I hope that you are healthy and safe at this time. 

I wanted to let you know of a few exciting changes that you may see over the coming weeks while we install the NEW Leisure Management System at our MonLife Active Centres.

Over the last few weeks, we have been working in the background on implementing this new system that will enhance your experience and make managing your membership with us even easier. The new changes are as follows:

  • Faster sign up process if you want to join as a member
  • Effective communication platform through email, push notifications and SMS
  • View, join and pay for any of our Active Membership options via the App and online
  • Easier to view, book and pay for classes or activities whenever it suits you and on any device.
  • View manage and update your personal details.
  • Login using email and password  instead of your membership number
  • Integrated social sharing options allowing you to share details of your bookings  with friends and family.

We would like to reassure you that during the migration from our old Leisure Management System to our new one we are fully GDPR compliant and all of your data  will continue to be safe and secure.

As with all new systems we hope this migration runs smoothly but please bear with us if we experience any technical issues.

Our priority as always is to ensure that this will not impact on your experience.  Our team will be regularly updating our website and social media channels with up to date information.

Please be assured the MonLife team are working tirelessly to get this new system in place and we hope you enjoy the new and improved customer interface.

If you have any questions please email monmemberships@monmouthshire.gov.uk

This post is also available in: Welsh